All classes are confirmed upon completion of registration. For online registrations, a confirmation email is automatically sent to the "Bill To" email address as provided in the order. We cannot be responsible for undelivered or bounced back online confirmations due to spam filters or firewalls. No email confirmations or reminder phone calls are provided for in-store or by-phone registrations. Please arrive 15 minutes prior to class start as students are required to check in and classes start on time.
Class Changes and Cancellations Single Classes: Should you need to change or cancel a reservation for a class, you will receive a refund for any cancellation made seven (7) days or more before the class date. Cancellations made six (6) days or fewer before the class date will incur a 30% “cost of goods” fee (based on the total fee paid). No refunds, credits, rebookings or date exchanges will be given for cancellations or changes made on the day of the class or for no shows -- for whatever reason and without exception. If there is any reason you cannot or would not be able to accept, adhere to or honor this policy, please do not pre-enroll as walk-ins are welcome if space is available. Reservations are fully transferable and if you are unable to attend a class you may send someone in your place without notice. Changes and cancellations may be made in person or by calling our store at 562-430-1217 and speaking directly to one of our store employees. Due to timing issues we absolutely cannot accept or honor cancellations sent by email or left via phone message or on voicemail. Due to the extremely high cost of credit card fees, online bookings made for three (3) or more people or classes that are cancelled by the customer will incur a 6% fee to cover credit card fees that we incur (3% on booking plus 3% on cancellation). PREP reserves the right to cancel any class and will provide attendees a 24-hour notice and refund any fees paid in full.