Bookings: For online bookings, a confirmation email is automatically sent to the "Bill To" email address as provided in the order. We cannot be responsible for undelivered or bounced back online confirmations due to spam filters or firewalls.
Cancellations: Should you need to cancel a booking for a private event, please call us at 562.430.1217. For cancellations made seven (7) days or more before the class date, you will receive a full refund less a 6% credit card processing fee (To cover the high cost of credit card fees, 3% on booking and 3% on refunding). Please note -- as we reserve freelance staff and buy food, we can not refund any amount paid for cancellations made six (6) days or fewer before the class date.
Changes and cancellations may be made in person or by calling our store at 562-430-1217 and speaking directly to one of our store employees. Due to timing issues we absolutely cannot accept or honor cancellations sent by email or left via phone message or on voicemail.